We are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect the data you provide through our application modules:
- ✅ Search and Rescue
- ✅ Dead Body Repatriation
- ✅ Compensation Application
- ✅ Grievance Handling
By using our services, you agree to this Privacy Policy.
🔍 1. Information We Collect
Depending on the type of request or application, we may collect:
Personal Identifying Information
- Full name of the concerned person
- Gender
- Province, district, municipality, ward number
- Passport number
- Country of employment or travel
- Date of departure from Nepal or date of incident
- Reasons for departure, contact loss, or problem
- Name, address, and phone number of employer or organization abroad
- Foreign country ID number
- Contact numbers
Applicant Information
- Full name
- Relation to the concerned person
- Address
- Contact phone number
Additional Details
- Contact person abroad or in Nepal
- Detention Camp or prison details (if applicable)
- Details related to compensation claims or grievances
- Description of the issue or incident
Documents and Media
- Copy of passport
- Photograph of the concerned person
- Other relevant documents (such as legal papers, etc.)
🎯 2. Purpose of Collection
- Identify and trace missing persons
- Process repatriation of deceased persons
- Facilitate compensation claims
- Address grievances and complaints
- Communicate effectively with applicants and relevant authorities
- Maintain records to improve our services
🔗 3. Sharing of Information
Your information may be shared with:
- Nepali Government agencies, Nepali Embassies and consulates abroad
- Legal representatives or authorized persons
⚠️ We do not share/sell your data to third parties.
🛡️ 4. Data Security
We use reasonable technical, administrative, and physical measures to safeguard your data against unauthorized access, disclosure, or misuse.
🗓️ 5. Data Retention
We store your data only as long as necessary to fulfill the purposes outlined above, or as required by law.
✅ 6. Your Rights
As a data subject, you may:
- Request access to your personal data
- Ask us to correct or update inaccurate information
- Request deletion of your data (subject to applicable laws and service requirements)
To exercise these rights, please contact us.
✏️ 7. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted here with a new effective date.
⚠️ 8. Disclaimer
While we strive to handle your data responsibly and securely, we cannot guarantee complete security against threats beyond our control, such as cyber attacks, data breaches, or unauthorized third-party actions.
We process information in good faith based on details provided by applicants and concerned persons.
We shall not be liable for:
- Inaccuracies in the data provided by applicants
- Delays or failure of communication due to external factors
- Decisions made by other institutions or third parties based on the information provided
By using our services, you acknowledge and accept these limitations.
📞 9. Contact Us
Department of Consular Services
Ministry of Foreign Affairs, Nepal
📍 Address: Tripureshwor, Kathmandu
📞 Phone: +977-1-5360121, 5360108
✉️ Email: consularadmin@mofa.gov.np
